FAQs

SHIPPING:

How much is shipping?

We offer free standard shipping on all orders across Australia. Goods are expected in 3-5 business days.

For NZ orders there is a shipping cost of $30, and goods are expected in 3-5 business days.

 

Do you have express shipping?

Yes, express shipping across Australia is $17, and goods are expected in 1-4 business days.

 

How long does shipping take?

Standard Shipping to Australia/New Zealand. 3-5 business days.

Express Shipping. 1-4 business days.

 

Do you ship internationally?

We ship across Australia and New Zealand.

 

RETURNS AND REFUNDS:

How do I exchange my order?

At the moment, we do not currently offer exchanges. Please follow the return process either for a refund or 110% gift card credits that you can use to purchase your preferred size/item.

 

How do I refund my order?

To request for a refund or credit of your order. Please ensure the order meets the requirements found HERE,
If so please go to our return portal HERE and follow the steps. As long as your order is eligible for a return or credit and once you have finished submitting a returns request you will automatically be sent a postage label.

 

I live in NZ. Can I return my order?

Yes, you are welcome to return your order.  We do
not provide return shipping labels for outside AUS you will need to cover the return shipping cost.

 

 

ORDER CHANGES:

Can I change any order details after I have placed my order?

Once you have placed your order online, it is deemed final. We are unable to make any changes, either size, colour, shipping address etc., We suggest that you make sure all the details that you put in your order are correct before you submit the order at check out.

 

Can I change my address after I have placed an order?

Unfortunately, once the order has been placed, we cannot adjust your postal address.

 

Can I change the size after I placed my order?

Unfortunately, once the order has been placed, we cannot
make changes to the items you have selected. 

 

I forgot to apply my discount, can I get a refund for the discount amount?

Unfortunately, once the order has been placed, applying the discount won't work anymore. But the good news is, you can still use the code on your next Ena Pelly order!

 

 

FAULTY ITEMS

My item was received faulty, what do I do?

If you have received a faulty item, contact our support team via email at enquiries@enapelly.com.au 
with you reorder number, photos of the issue and any additional details about the fault.  Once your item has been deemed faulty, we will provide further instructions on how to process a return for the faulty items.

 

 

ACCOUNT ENQUIRIES:

How do I reset my password?

To reset your password, click on the "Forgot password" link on the log in page and you will receive an email to set a
new password. Tip, check your Spam folder to check for the reset password email.

 

PRODUCT CARE:

How do I look after my new leather Ena Pelly piece?

For complete details on how to care for your Ena Pelly leather piece, you may
check out this page: HERE

 

FINAL SALE CONDITIONS:

Please note, all items purchased as final sale are considered final, therefore cannot be returned, refunded, credit, or exchanged unless deemed faulty by Ena Pelly.

 

FEEDBACK:

How can I leave feedback about a product?

We love hearing your feedback! If you would like to share some feedback about a something you have purchased recently you can click on the product on the website, and then the Product Review button.

Alternatively, when you purchase online you will receive an email post purchase that also allows you to provide a review.

 

STORE INFORMATION:

Where are your stores located?

We have boutiques in Geelong, Torquay, and Armadale.