Frequently Asked Questions

We offer $10 flat rate standard shipping Australia-wide, or free for orders over $50. New Zealand orders ship for $15, or free on orders over $500. See our Shipping & Returns page for full details.

Yes. Express shipping is available within Australia for $15, or free for orders over $500.

• Standard delivery within Australia takes 3–7 business days.
• New Zealand delivery takes 6–14 business days.
• Tracking details will be emailed once your order is dispatched.

We currently ship to Australia and New Zealand only.

We do not offer direct exchanges.

Full-priced items purchased online may be returned for a refund or store credit (valued at 110% of the item’s original price).
To qualify, items must be:
• Lodged via our Returns Portal within 14 days of delivery
• Unworn, unwashed, and in original condition
• Returned with original tags and packaging attached

Returns are processed within 7–10 business days once received. A $10 returns label fee applies to refunds (not store credit). Visit our Shipping & Returns page for full details.

Yes. You may return eligible items using your own carrier. We recommend retaining your tracking number.

Yes. Items must be returned with all original tags and packaging intact.

Once your order is confirmed, we cannot guarantee changes to size, colour, or shipping address. Please double-check your details at checkout.

If your order hasn’t shipped, email enquiries@enapelly.com.au as soon as possible. If already dispatched, redirection may be available through the courier.

Can i change the size after i PLaced my order

Discount codes must be applied at the time of checkout. We cannot retroactively apply them.

Refer to our size guide and individual product fit notes. If you’re unsure, contact us or visit us in store - our team can offer personalised guidance.

Visit our Fabric Care Guide for material-specific care instructions.

Sometimes - but not always. If your size is unavailable, register your interest on the product page to be notified.

Not at this time. For early access to new arrivals, follow us on Instagram or subscribe to our emails.

Visit our boutiques in Armadale, Geelong, or Torquay. For additional retail partners, see our Stockists page.

No. Online orders must be returned via our Returns Portal. Ena Pelly boutiques cannot accept online returns.

Yes. Digital and physical gift cards are available. Visit our Gift Cards page to purchase.

Email enquiries@enapelly.com.au with:
• Your order number
• A description of the fault
• Clear photos

If approved, we’ll arrange a replacement or refund.More information is available on our Shipping & Returns page.