FAQ

When will my online order be dispatched?

All order placed before 2pm will be dispatched on the same day, excluding Fridays – when all orders placed before 12pm will be dispatch the same day, all orders placed after 12pm on Friday’s will be dispatch the following business day.

Can I get a refund if my order doesn’t suite me?

Absolutely, any item purchased at full price paid via CC or PayPal are eligible for a full refund. No refunds will be issued for items purchased via Afterpay.

How long does shipping take?

3-5 business days depending on where you are and which shipping method you select.

What size jacket should I purchase?

We would recommend sticking to your general top size, otherwise please refer to our size guide for further sizing details.

Do you ship internationally?

Yes, we ship to the USA and New Zealand.

Can I return my jacket if the tags have been removed but I have not worn it?

No, you item must be in the exact sane condition as to which you received it, with all tags attached.
 

Can I still return my jacket if it’s been more then 14 days?

In most cases no, but please email enquiries@enapelly.com.au in case they can help

Do I need to return my jacket in its box?

It is best to return your jacket in the box, otherwise you may return it in a safe way so it is received back to our warehouse in its original and new condition.

How do I return my order?

Check that your order is eligible for a refund by looking at our returns policy, if you qualify email enquiries@enapelly.com.au with your order number and reason for return.