Delivery & Returns
We want every Ena Pelly order to arrive smoothly. Below is everything you need to know about shipping, click and collect and returns.
Shipping
Standard Shipping:
- Delivery within 3 to 7 business days
- $10 flat rate, or free for orders over $50
Express Shipping:
- Delivery within 1 to 3 business days
- $15 flat rate, or free for orders over $500
International orders are delivered using DHL express. Delivery timeframes below are calculated after the order has been dispatched.
| Country | Currency | Delivery Timeframe (business days) | Shipping Cost | Free Shipping Threshold | Taxes & Duties | Returns Flat Rate |
| Belgium | EUR | 2-4 | €10.00 | €70.00 | Included | €36.00 |
| Canada | CAD | 2-7 | C$10.00 | C$120.00 | Calculated at checkout | C$56.00 |
| Czech Republic | CZK | 2-4 | Kč275.00 | Kč2000.00 | Included | Kč888.00 |
| Denmark | DKK | 2-4 | kr80.00 | kr500.00 | Included | kr270.00 |
| France | EUR | 3-4 | €10.00 | €70.00 | Included | €36.00 |
| Germany | EUR | 2-4 | €10.00 | €70.00 | Included | €36.00 |
| Hong Kong | HKD | 1-2 | HK$60.00 | HK$700.00 | Included | HK$306.00 |
| Ireland (Republic of) | EUR | 2-4 | €10.00 | €70.00 | Included | €36.00 |
| Israel | ILS | 2-8 | ₪35.00 | ₪300.00 | Included | ₪173.00 |
| Italy | EUR | 3-4 | €10.00 | €70.00 | Included | €36.00 |
| Japan | JPY | 2-4 | ¥1,750.00 | ¥13,000.00 | Included | ¥5819.00 |
| Korea (South) | KRW | 2-4 | ₩16,995.00 | ₩120,000.00 | Calculated at checkout | ₩54,843.00 |
| Malaysia | MYR | 2-4 | RM60.00 | RM400.00 | Included | RM166.00 |
| Mexico | MXN | 3-7 | Mex$250.00 | Mex$1,800.00 | Included | Mex$754.00 |
| Netherlands | EUR | 3-5 | €10.00 | €70.00 | Included | €36.00 |
| New Zealand | NZD | 1-3 | NZ$20.00 | NZ$150.00 | Included | NZ$54.00 |
| Norway | NOK | 2-3 | kr100.00 | kr900.00 | Included | kr427.00 |
| Poland | PLN | 3-5 | 55.00 | 300.00 | Included | 154.00 |
| Saudi Arabia | SAR | 3-5 | SAR40.00 | SAR400.00 | Included | SAR191.00 |
| Singapore | SGD | 1-2 | S$10.00 | S$110.10 | Included | S$51.00 |
| Spain | EUR | 2-4 | €10.00 | €70.00 | Included | €36.00 |
| Sweden | SEK | 2-4 | kr100.00 | kr800.00 | Included | kr403.00 |
| Switzerland | CHF | 2-4 | CHF10.00 | CHF70 | Included | CHF34.00 |
| Taiwan | TWD | 3-4 | NT$350.00 | NT$2,600.00 | Calculated at checkout | NT$1197.00 |
| United Arab Emirates | AED | 2-4 | AED45.00 | AED400.00 | Included | AED186.00 |
| United Kingdom | GBP | 1-2 | £8.00 | £60.00 | Included | £31.00 |
| United States | USD | 1-3 | $8.00 | $80.00 | Calculated at checkout | $40.00 |
| Rest of Europe | EUR | Calculated at Checkout | £8.00 | £60.00 | Included | €36.00 |
| Rest of World | USD | Calculated at Checkout | $18.00 | $130.00 | Calculated at checkout | $61.00 |
• Tracking details will be emailed once your order ships
• Delivery timeframes are estimates and may vary
• Orders are shipped to the address provided at checkout
Once delivered, your order becomes your responsibility. For questions, email enquiries@enapelly.com.au
Returns & Exchanges
Full-priced items purchased online may be returned for:
• A refund, or
• Store credit valued at 110% of the item’s original price*
To be eligible, items must:
• Be lodged via our returns portal within 14 days of delivery
• Be unworn, unwashed, and in original condition
• Have all original tags and packaging attached
Please note we do not offer direct exchanges.
*Australian orders only
- Submit your request through our Australian Returns Portal
- Once approved, you will receive a prepaid label within 24 hours
- Send your return using your chosen carrier or our label
- Once received at our warehouse, your return will be processed within 7 to 10 business days
$10 returns fee is deducted from refunds (not store credit)
- Submit your request through our International Returns Portal
- Once approved, you will receive a prepaid label within 24 hours
- Send your return using the label that was generated by us
- Once received at our warehouse, your return will be processed within 7 to 10 business days
Returns flat rate fee is deducted from refunds
Items purchased in-store may be exchanged or refunded in store if:
• Returned within 14 days of purchase
• Original receipt is provided
• The item is unworn, unwashed, in original condition, and has all tags attached
Items marked as "Sale" or "Final Sale" are not eligible for return or exchange unless assessed as faulty by our team.
If your item arrives damaged or incorrect, please email enquiries@enapelly.com.au with:
• Your order number
• A description of the issue
• Photos of the fault
Our team will respond with next steps.
We monitor for excessive return activity. Accounts may be flagged or restricted if return policies are being misused.
