AUS STANDARD SHIPPING
Delivery: 3 – 5 Business Days

FREE

AUS EXPRESS SHIPPING

Delivery: 1-4 Business Days

Flat rate: $17

NZ STANDARD SHIPPING
Delivery: 3 – 5 Business Days

$30

SHIPPING INFORMATION

Ena Pelly will deliver your goods to the address provided for delivery at the time you make your order.

Delivery days are estimates only and are not guaranteed.
All Australian orders are shipped with Australia Post.

All International shipment orders (NZ) are shipped with DHL, using a DDU (Delivery Duty Unpaid) service.

Please email enquiries@enapelly.com.au if you have any further questions.

Once your order has been shipped, you will receive an email with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and Ena Pelly no longer has responsibility for goods from that point.

VOSN 2024 TERMS & CONDITIONS

All items purchased during VOSN are considered final sale and are not eligible for return, refund or exchange.

ONLINE RETURNS POLICY

All full priced items purchased online are eligible for return for refund or a return for store credit to the value of 110% of the original value, if the following conditions are met:

-The return must be requested through our returns portal and lodged with the carrier, within 14 calendar days of the delivery date.

-The item must be in its original, unused, unaltered and unwashed condition.

-The item must be returned with the tags and packaging in their original condition.

-Online orders cannot be returned in store.

Please note, we no longer offer return for exchange. If you wish to exchange your size please complete the return for gift card option in the portal, you will then receive a 10% bonus to purchase your desired size. This can be used to purchase online and in-store at Ena Pelly boutiques.

Return for Refund

Step 1: Submit your return request in our online returns portal.

Step 2: Allow up to 24 hours for your return request to be reviewed and approved by a member of our team.

Step 3: Once approved, you will receive your prepaid shipping label from the business.

Step 3: Please lodge your return with the carrier at your earliest convenience.

Step 4: You will be notified once our warehouse receives your return. We ask customers to allow up to 48 hours for your refund to be issued once we have received your return. Please note, a $10 fee for the returns label is deducted from the refunded amount. 

Return for gift card of 110%

Step 1: Submit your return request in our online returns portal.

Step 2: Allow up to 24 hours for your return request to be reviewed and approved by a member of our team.

Step 3: Once approved, you will receive your prepaid shipping label from the business.

Step 3: Please lodge your return with the carrier at your earliest convenience.

Step 4: You will be notified once our warehouse receives your return. We ask customers to allow up to 48 hours for your gift credit to be issued once we have received your return. 

IN STORE RETURNS POLICY

All full priced items purchased in store are eligible for exchange of size or return for refund, if the following conditions are met:

-The return must be requested in store within 14 calendar days of the original purchase date.

-Original purchase receipt needed.

-The item must be in its original, unused, unaltered and unwashed condition.

-The item must be returned with the tags and packaging in their original condition.


SALE/ FINAL SALE RETURNS POLICY - ONLINE & IN STORE

Items marked ‘On Sale’ are not eligible for refund, exchange or store credit, unless deemed defunct (faulty) by Ena Pelly.


FAULTY PRODUCTS

In the event that you receive an item that you believe is faulty, please contact our customer service team as soon as possible at enquiries@enapelly.com.au 

In this submission, please Include your order number, description of the issue and images of the fault. From here, our team will work with you in providing you with a timely and appropriate solution.


FREQUENT RETURNS

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders. Ena Pelly reserves the right to reject returns which do not comply with our Returns Policy. Returns that do not respect the policy will be sent back to the original shipping address without any refund being processed.


PAYMENT

Ena Pelly accepts payment via Credit Card, AfterPay and PayPal and will be processed by SecurePay, a secure online payment gateway.