Delivery & Returns

• Delivery within 3 to 7 business days
• Free shipping on all Australian orders

• Delivery within 1 to 3 business days
• $10 flat rate, or free for orders over $500

• Delivery within 6 to 14 business days
• $15 flat rate, or free shipping on orders over $500
• Orders are shipped via DHL using a Delivery Duty Unpaid (DDU) service

 • Tracking details will be emailed once your order ships
• Delivery timeframes are estimates and may vary
• Orders are shipped to the address provided at checkout
Once delivered, your order becomes your responsibility. For questions, email enquiries@enapelly.com.au

Full-priced items purchased online may be returned for:
• A refund, or
• Store credit valued at 110% of the item’s original price

To be eligible, items must:
• Be lodged via our returns portal within 14 days of delivery
• Be unworn, unwashed, and in original condition
• Have all original tags and packaging attached

Please note we do not offer direct exchanges.

1. Submit your request through our Returns Portal
2. Once approved, you will receive a prepaid label within 24 hours
3. Send your return using your chosen carrier or our label
4. Once received at our warehouse, your return will be processed within 7 to 10 business days
   
   $10 label fee is deducted from refunds (not store credit)

Items purchased in-store may be exchanged or refunded in store if:
• Returned within 14 days of purchase
• Original receipt is provided
• The item is unworn, unwashed, in original condition, and has all tags attached

Items marked as "Sale" or "Final Sale" are not eligible for return or exchange unless assessed as faulty by our team.

If your item arrives damaged or incorrect, please email enquiries@enapelly.com.au with:
• Your order number
• A description of the issue
• Photos of the fault
Our team will respond with next steps.

We monitor for excessive return activity. Accounts may be flagged or restricted if return policies are being misused.