Returns and exchange policy/procedure
All refund rights under Australian law apply.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or a store credit note. You can choose between a refund, exchange or store credit note where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to. Retain your receipt for proof of purchase.
change of mind policy
If you change your mind, you have 10 days from the date of your original purchase to return the item (except for any item which was purchased on sale) for an exchange of a different size, colour, style or a store credit note (at your expense) as long as it is returned in a saleable condition with proof of purchase. We do not offer refunds as part of our change of mind policy. All items must be in a saleable condition, which means they must unworn with all original tags attached. No exceptions.
Any on-sale items are excluded from this change of mind policy (but your consumer guarantee rights under Australian law continue to apply for these on-sale items).
how to return an item
If you would like to return an item, please contact our Customer Service Team on email@example.com. Please attach a printed copy of the original receipt of purchase and a brief explanation detailing the reason for your return.
You will then be contacted by an ENA PELLY staff member.
If you return is approved, please send your item(s) via a prepaid and traceable method to ensure safe and documented delivery. ENA PELLY takes no responsibility for missing incoming deliveries without proof of delivery.
If you are returning an item pursuant to our change of mind policy, you are responsible for all shipping and handling costs including return postage.
Please allow 14 days for your exchange to be processed and re-delivered.
All online orders are processed the following business day. Please allow our warehouse 24hrs for your online order to be processed. No orders will be sent out on public holidays or weekends.
Afterpay purchases may be exchanged pursuant to our change of mind policy for a product of equal or lesser value or a storecredit note can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay purchases.
terms of service
Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.
At this stage we only ship within Australia via our Online Store.
Unfortunaltey we are unable deliver to PO Boxes or Parcel Lockers.
***Due to a high volume of orders across December, please note orders will take longer than normal to process. Please allow our warehouse 1 to 2 business days to receive, process and dispatch your order. Then allow 2 to 5 business days for delivery. Please note this is the busiest time of year for our warehouse also for our couriers.
Please email firstname.lastname@example.org you have any further questions. Thank you.
For all tracking please go to: https://www.couriersplease.com.au/
Tracking advice will be sent to you within 24 hours after your order has been placed, via Shippit. A $16 flat rate fee applies to all purchases to cover the cost of processing and postage. Please contact email@example.com if you have further questions regarding delivery.
placing an order
We accept payment via PayPal, Afterpay or ZipPay. Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will receive an Order Confirmation email.