Returns and exchange policy/procedure
All refund rights under Australian law apply.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or a store credit note. You can choose between a refund, exchange or store credit note where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to. Retain your receipt for proof of purchase.
change of mind policy
If you change your mind, you have 14 days from the date of your original purchase to return the item (except for any item which was purchased on sale) for a refund, exchange of a different size, colour, style or a store credit note as long as it is returned in a saleable condition with proof of purchase. Cost of return shipping is at your expense. All returned items must be in a saleable condition, which means they must be unworn with all original tags attached. No exceptions.
Any on-sale items or items purchased using a sale code are excluded from this change of mind policy (but your consumer guarantee rights under Australian law continue to apply for these on-sale items).
how to return an item
If you would like to return an item, please contact our Customer Service Team on enquiries@enapelly.com.au. Please attach a printed copy of the original receipt of purchase and a brief explanation detailing the reason for your return.
You will then be contacted by an ENA PELLY staff member.
If you return is approved, please send your item(s) via a prepaid and traceable method to ensure safe and documented delivery. ENA PELLY takes no responsibility for missing incoming deliveries without proof of delivery.
If you are returning an item pursuant to our change of mind policy, you are responsible for all shipping and handling costs including return postage.
Please allow 14 days for your exchange to be processed and re-delivered.
Please note, we cannot accept returns of ENA PELLY goods purchased at David Jones or any other retailer. As we each manage our own stock and are separate entities.
order processing
All orders placed before 2PM will be dispatched that day, with any orders placed after this cut-off time dispatched the following business day. Our team work hard to ensure orders are sent out as soon as possible, however please allow 1 – 2 days for your order to be processed and dispatched during promotions and over the Christmas period.
afterpay
Afterpay purchases may be exchanged pursuant to our change of mind policy for a product of equal or lesser value or a store credit note can be issued for the amount paid. Unfortunately, we are unable to process refunds on Afterpay purchases.
terms of service
Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.
shipping
All Australian & New Zealand orders are shipped with Australia Post or DHL. Once your order has been dispatched, you will receive a confirmation, including a tracking link to keep an eye on your order. Please note the above delivery time frames are an estimation provided by our shipping providers and although we hope this never happens, delays during transit may occur from time to time in which Ena Pelly cannot be held responsible for.
New Zealand orders are shipped with DHL, using a DDU (Delivery Duty Unpaid) service. Ena Pelly cannot be held responsible for any Duties and Taxes that may be incurred by NZ customs, and any additional charges rest with the customer. Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Ena Pelly, the customer forfeits the original shipping cost.
Please email enquiries@enapelly.com.au if you have any further questions. Thank you.
shipping times
AUS / 2-5 business days
NZ / 3-7 business days
USA / 4-10 business days
We accept payment via Credit Card, PayPal or Afterpay.
Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will receive an Order Confirmation email.