All refund rights under Australian law apply.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or a store credit note. You can choose between a refund, exchange or store credit note where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to. Retain your receipt for proof of purchase.
change of mind policy
If you change your mind, you have 7 days from the date of your original purchase to return the item (except for any item which was purchased on sale) for a refund, exchange of a different size, colour, style or a store credit note as long as it is returned in a saleable condition with proof of purchase. Cost of return shipping is at your expense. All returned items must be in a saleable condition, which means they must be unworn with all original tags attached. No exceptions.
Any on-sale items are excluded from this change of mind policy (but your consumer guarantee rights under Australian law continue to apply for these on-sale items).
how to return an item
If you would like to return an item, please contact our Customer Service Team
on firstname.lastname@example.org. Please attach a printed copy of the original receipt of purchase and a brief explanation detailing the reason for your return.
You will then be contacted by an ENA PELLY staff member.
If you return is approved, please send your item(s) via a prepaid and traceable method to ensure safe and documented delivery. ENA PELLY takes no responsibility for missing incoming deliveries without proof of delivery.
If you are returning an item pursuant to our change of mind policy, you are responsible for all shipping and handling costs including return postage.
Please allow 14 days for your exchange to be processed and re-delivered.
Please note, we cannot accept returns of ENA PELLY goods purchased at David Jones or any other retailer. As we each manage our own stock and are separate entities.